Privacy policy

1. Who we are

Name

General Incorporated Association Returnees Hotline

Representative director

Soh Kawabata

Address

Shinonome 1-chome, Koto-ku, Tokyo, Japan

Corporate Number

9010605004634

2. Information we collect

We collect the information you enter in the following forms.

• Contact form: name, email address, school or organization (optional), topic, and message
• Event co-planning form: name, email address, student group, organization or school name, event name or theme, preferred timing, event format, preferred area or venue, event idea, and the support you would like

3. How we use it

We use this information only to:

• reply to your inquiry or consultation
• respond to event co-planning requests
• contact you about matters related to the above

4. How form submissions are delivered

Form submissions are sent through the form service Web3Forms (web3forms.com) and delivered by email to an address managed by Returnees Hotline (Gmail). Web3Forms is operated from India, outside Japan, and handles the information under its own terms and privacy policy.

According to its privacy policy, Web3Forms processes submissions on infrastructure such as Amazon Web Services and keeps them for up to three years. To prevent spam, the sender’s IP address and email address may be sent to spam-prevention services (CleanTalk and Akismet).

Web3Forms privacy policy ↗ (opens in a new tab)

5. Sharing

We do not share your personal information with third parties without your consent, except where required by law. Beyond the form delivery and email services described above, we do not provide or sell personal information to anyone.

6. Security and retention

Only the team members who need to respond to your message handle your information, and we take appropriate measures to prevent leaks and unauthorized access. We delete information once it is no longer needed to respond to your inquiry.

7. Your requests

You may ask us to disclose, correct, stop using, or delete your personal information. After confirming your identity, we will respond promptly in accordance with the law. Please send requests and questions through our contact form.

Go to the contact form →

8. Cookies and analytics

This website does not use analytics tools or advertising cookies. Our hosting provider may process access information such as IP addresses for security and reliable operation.

9. Changes to this policy

We may update this policy when needed. Significant changes will be announced on this page.